The Group sought to review its Incident Management Program to ensure that it was suitable and to remedy recently identified deficiencies. With several organisational changes and recent incidents, modifications were needed. Industry Risk personnel were contracted to review internal program documentation, engaged with Divisional CEOs across the Group and examined internal cultural norms for responding to incidents.
Over an extended period to minimise the impact of rapid change, strategic policies, frameworks and plans were developed and implemented, and workshops and exercises were delivered to ensure that key stakeholders were intimately familiar with and practised in revised approaches. Aide-memoires were also developed for personal carriage and use.
This process was critical in view of the close attention being paid by industry regulators.